1. Delivery area
LW Slimming delivers within South Africa only. International shipping is not available.
Customer collections are not available. All website orders must be delivered to the address supplied during checkout.
2. Shipping providers
LW Slimming uses BobGo as its shipping and order-management platform. Courier Guy performs the physical collection and delivery of parcels.
Tracking information supplied through BobGo reflects information received from Courier Guy.
3. Payment and dispatch
Orders are prepared only after card payment has been successfully processed and confirmed through Paystack.
LW Slimming aims to prepare and hand an order over for shipping within 48 hours after successful payment confirmation. This period refers to order processing and dispatch, not a guaranteed delivery time.
4. Shipping charge
A fixed shipping charge is calculated for the order and displayed at checkout before payment. The charge shown and accepted at checkout applies to that order.
5. Quality control before dispatch
Every order is checked before it leaves LW Slimming. The parcel is examined for the correct item, seal integrity and visible condition.
Where relevant, temperature-sensitive, fragile and research products are packed using the protective materials selected by LW Slimming for that shipment. Dispatch, batch and packing records may be retained to support quality-control investigations.
6. Delivery timeframes
Delivery dates and times are estimates unless expressly guaranteed in writing. Actual delivery time depends on Courier Guy, the delivery location, operating conditions and events beyond reasonable control.
LW Slimming is not responsible for a delay caused solely by the courier or circumstances beyond its reasonable control, subject to mandatory consumer rights.
7. Customer delivery details and availability
The customer is responsible for providing a complete and accurate delivery address and contact details, and for ensuring that someone is available to receive the parcel where acceptance or a signature is required.
Where a delivery fails, is refused or is returned because of an incorrect address, unavailable recipient or uncollected parcel, resulting redelivery, storage or return-to-sender costs may be charged to the customer, subject to applicable law.
LW Slimming is not responsible for a parcel that was correctly delivered to the address supplied by the customer and was subsequently lost, stolen or damaged.
8. When risk passes to the customer
Risk in the products passes to the customer upon delivery to the address supplied during checkout, or to a person accepting the parcel at that address.
From that point, the customer is responsible for correct receipt, storage, handling and safekeeping. This does not affect non-excludable statutory rights relating to goods that were unsafe, defective, damaged or not of the quality required by law at the time of delivery.
9. Inspecting the parcel
The customer must inspect the parcel promptly after delivery. Outer packaging, internal packaging, seals and product condition should be checked, and temperature-sensitive products must be moved into the required storage conditions without delay.
10. Reporting damage, shortages or incorrect items
Damage, missing items or incorrect products must be reported to [email protected] within 48 hours of delivery.
The customer must provide the order number and clear photographs of the outer packaging, internal packaging and affected product, and retain all packaging and products while the matter is investigated.
Damaged, incorrect or missing orders are handled under the Return and Refund Policy.
11. Damage or deterioration after delivery
To the fullest extent permitted by law, LW Slimming is not liable for damage, contamination, deterioration or loss of product integrity occurring after delivery and caused by incorrect or delayed storage, unsuitable temperatures, dropping or mishandling, opening, mixing, alteration or failure to follow supplied storage and handling instructions.
12. Customer rights
Nothing in this policy excludes or limits non-excludable rights under the Consumer Protection Act 68 of 2008 or other applicable law in respect of products that were unsafe, defective, damaged or not of the quality required by law at the time of delivery.
13. Contact details
- [email protected]
- Telephone and WhatsApp
- +27 76 416 9015
- Registered address
- 44 Metropolitan Street, Highveld, Centurion, Gauteng, 0157, South Africa