1. Agreement to these terms
These Terms form a binding agreement between you and LW Slimming Solutions (Pty) Ltd for each transaction. If any provision conflicts with a mandatory consumer right, the mandatory law prevails and the remaining provisions continue to apply.
2. Who we are
- Registered name
- LW Slimming Solutions (Pty) Ltd
- Trading name
- LW Slimming
- Legal status
- Private company
- Registration number
- 2022/412819/07
- Registered address
- 44 Metropolitan Street, Highveld, Centurion, Gauteng, 0157, South Africa
- Telephone and WhatsApp
- +27 76 416 9015
- [email protected]
- Website
- lwslimming.co.za
3. Eligibility and customer information
By ordering, you confirm that you are at least 18 years old, have legal capacity to contract, and have supplied accurate and complete information. Products restricted to a professional or research channel may only be purchased by appropriately qualified persons who truthfully provide any requested professional or research details.
4. Research purposes only
All products supplied by LW Slimming are intended for laboratory and scientific research purposes only. Website content, brochures, social-media content and customer communications are provided for educational and research-reference purposes only. They are not medical advice, a diagnosis, a prescription or a treatment recommendation.
Products should be handled and used only by qualified individuals in appropriate research settings. LW Slimming makes no representation that a product is suitable for any purpose outside its stated research application. Products have not been evaluated by SAHPRA and are not intended to diagnose, treat, cure or prevent any disease.
5. Customer responsibilities
You are responsible for:
- Reading all product information, instructions, warnings and storage requirements supplied with your order before use.
- Ensuring correct storage, handling, preparation and research use.
- Maintaining appropriate hygiene, temperature control and product integrity.
- Ensuring that products are used lawfully and only for their stated research purpose.
- Not unlawfully reselling, relabelling, advertising, administering or representing any product.
- Obtaining appropriate professional or regulatory guidance where required.
6. Assumption of risk
To the fullest extent permitted by law, and without affecting any non-excludable statutory rights, you acknowledge and voluntarily assume the risks associated with selecting, storing, handling, preparing, combining, measuring and using research products. Incorrect storage, preparation, handling or use may reduce product integrity or cause loss or damage.
7. Important risk notice and limitation of liability
To the fullest extent permitted by law, LW Slimming Solutions (Pty) Ltd and its owners, employees, representatives, suppliers and affiliates will not be liable for indirect, incidental, special or consequential loss, or for loss or damage caused by incorrect storage, contamination after delivery, incorrect preparation, misuse, unauthorised alteration, failure to follow supplied instructions, unlawful use or use outside the stated research purpose.
Where LW Slimming is found liable despite these Terms, and to the extent the law permits a limitation, its total liability will not exceed the amount paid for the specific product giving rise to the claim.
Nothing in these Terms excludes liability for fraud or any other liability or consumer right that cannot lawfully be excluded or limited under South African law.
8. Indemnity
To the fullest extent permitted by law, you agree to indemnify and hold harmless LW Slimming Solutions (Pty) Ltd and its owners, employees, representatives, suppliers and affiliates against any claim, loss, liability, damage, cost or expense arising from your breach of these Terms, misuse or unlawful use of a product, incorrect storage or handling, unauthorised resale or relabelling, misleading representations, or infringement of any law or third-party right.
This indemnity does not apply to the extent that a loss is caused by LW Slimming’s own unlawful conduct or to any liability that cannot lawfully be excluded.
9. No guarantee of results
Individual research observations and outcomes may vary. No statement, image, review, testimonial or general product information is a guarantee of any specific outcome.
10. Consumer rights
Nothing in these Terms limits any non-excludable right or remedy under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable South African law.
11. Orders and acceptance
An order submitted through the website is an offer to purchase. LW Slimming may accept or decline an order, subject to applicable law, including where stock is unavailable, payment fails, information is materially incorrect, fraud is reasonably suspected, fulfilment would be unlawful, or an obvious pricing or description error occurred.
If LW Slimming cancels a paid order and no lawful deduction applies, the amount due will be refunded through Paystack to the card originally used for payment.
12. Prices and payment
Prices are displayed in South African Rand and may change prospectively. The price and fixed shipping charge applicable to an order are displayed at checkout before payment.
All website payments are processed through Paystack using supported card payments. LW Slimming does not accept EFT or QR-code payment for website orders. Payment must be successfully authorised and confirmed before an order is prepared or dispatched.
LW Slimming does not directly collect or retain complete card details submitted through Paystack.
13. Shipping and delivery
LW Slimming delivers within South Africa only. Customer collections are not available.
Orders are normally prepared and handed over for shipping within 48 hours after successful payment confirmation. Shipping is managed through the BobGo platform and deliveries are performed by Courier Guy.
Delivery dates and times are estimates unless expressly guaranteed in writing. You must provide a complete and accurate delivery address and ensure that someone is available to receive the parcel where required.
The fixed shipping charge applicable to an order is displayed at checkout. Damage, shortages or incorrect goods must be reported in accordance with the Return and Refund Policy.
14. Returns and refunds
Returns and refunds are governed by the LW Slimming Return and Refund Policy and mandatory South African law. A contractual policy does not override a statutory remedy for defective, unsafe, damaged, incorrectly supplied or misdescribed goods.
15. Intellectual property and brand protection
All rights in the LW Slimming name, logos, artwork, product photography, packaging artwork, website copy, brochures, educational material, protocols, price lists, graphics and other proprietary content are reserved by LW Slimming or the relevant rights holder.
No person may reproduce, adapt, scrape, republish, distribute, sell, imitate or commercially exploit protected content without prior written permission, except where permitted by law.
17. Reviews and user content
Anyone submitting a review, image or testimonial confirms that it is truthful, based on genuine experience and does not infringe another person’s rights. LW Slimming may moderate unlawful, misleading, defamatory, infringing or irrelevant content.
18. Privacy
Personal information is processed in accordance with the LW Slimming Privacy and POPIA Policy. Direct-marketing communications are managed in accordance with applicable consent, opt-out and electronic-communication requirements.
19. Third-party services
LW Slimming uses Paystack to process card payments and BobGo to manage shipping information and courier bookings. Courier Guy performs the physical courier service. These service providers may process information necessary to complete payments, prevent fraud, create shipping documentation, provide tracking and deliver orders.
These providers maintain their own terms and privacy practices. LW Slimming remains responsible for its obligations under applicable South African law.
20. Force majeure
Neither party is liable for delay or failure caused by circumstances beyond reasonable control to the extent recognised by law. This does not remove any mandatory refund or consumer right.
21. Refusal, suspension and termination
LW Slimming may refuse, suspend or cancel website access, an account or an order where it reasonably suspects fraud, unlawful conduct, breach of these Terms or false information, or where fulfilment would be unlawful, subject to mandatory statutory rights and any refund due.
22. Complaints and disputes
Please send complaints to [email protected] with your order number and relevant evidence. LW Slimming will attempt to resolve the matter in good faith. Nothing prevents a customer from approaching a competent regulator, ombud, tribunal or court where entitled to do so.
23. Changes to these terms
LW Slimming may amend these Terms prospectively by publishing an updated version and effective date. Changes do not retrospectively remove rights that have already accrued under an accepted transaction.
24. Severability and entire agreement
If any provision is invalid or unenforceable, it will be severed or read down to the minimum extent necessary and the remaining provisions will continue to apply. These Terms, the accepted order, applicable product information and incorporated policies form the agreement for the relevant transaction.
25. Governing law and jurisdiction
These Terms and all transactions with LW Slimming Solutions (Pty) Ltd are governed by the laws of the Republic of South Africa, subject to mandatory consumer rights and the jurisdiction of competent South African forums.